Privacy Policy
Last updated: January 1, 2025
1. Introduction
Cleo Cleaners ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our website or contact us. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Your name, phone number, and any message you submit through our contact form.
- Usage Data: General information about how you interact with our website (e.g., pages visited, time spent), collected through standard web analytics tools.
- Location Data: General geographic location inferred from your IP address, used only to improve local service relevance.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Provide information about our dry cleaning and alteration services
- Improve our website and customer experience
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Cookies & Tracking
Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymous usage statistics. You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to use the site.
5. Third-Party Services
Our website uses Google Maps to display our business location. Google may collect data in accordance with their own Privacy Policy. We are not responsible for the data practices of third-party services embedded on our site.
6. Data Retention
We retain contact form submissions only as long as necessary to respond to your inquiry. We do not store sensitive personal data beyond what is required for normal business operations.
7. Your Rights (PIPEDA – Canada)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for the use of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at the details below.
8. Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: